Customer Support

Welcome to Customer Support

Every active subscription of the Smart-Trac system comes with a full 24/7 support package. This includes a full technical and user support infrastructure. 

Also included in every subscription is user training, to ensure your system administrators and emergency muster controllers are given our first class knowledge of the Smart-Trac system.

For more information or to book a training course, see our Training page or click here.

For urgent assistance, please call the telephone number below and select the SUPPORT option.

+44 (0)1466 711020

For all other support questions or issues, please click the button below:
(Please Note: Email is not manned 24/7, so expect same or next working day response)

Downloads Area

Our online downloads area contains useful datasheets, manuals and certificates for all our hardware such as:

  • Equipment Specification Sheets
  • Generic Installation / User Manuals
  • Maintenance Guides
  • ATEX / IECEx Certificates

To access this area you will require an active Smart-Trac subscription and request access from our support team. We will then create and activate your online account, this will then grant access to our Downloads Area.

To request access, please use the Support Request Form by clicking here.

Support Menu

Customer Login

If you are user of the EPIC system and do not have a support account, please complete the request form.
About Us
EPIC’s vision is to be the global leader in the development and provision of systems that ensure the accurate management of POB from day to day and during emergency responses in hazardous environments.
Contact Us

Exploration & Production Information Company Ltd.
Unit 4, Axis Business Centre,
Thainstone, Inverurie,
Aberdeenshire, AB51 5TB
United Kingdom